SHIPPING
Orders are shipped within 3-5 business days.
Orders placed from outside of Canada may incur customs fees, which are the customer's responsibility. Each country has its own regulations, so please check with your local postal service or customs office for details on taxes and duties. Additionally, please be aware that customs may occasionally delay package transit times.
All orders are shipped from Toronto, Canada.
Notify our team at hello@lugsports.com immediately!
RETURNS & EXCHANGES
We do not offer returns or exchanges under any circumstance due to the nature of our drops and the limited quantities available. As of right now, we are not currently accepting returns or exchanges on any items.
If there is something you wish to inquire about your order, please email us at hello@lugsports.com and we will work with you to figure it out.
If your order/item is damaged during shipping, please send a photo of the damage, your email address used to place the order and order number within 48 hours of receiving it to hello@lugsports.com.
If 48 hours has passed since delivery, we are unable to replace or refund your order.
ORDERS & PAYMENT
No. Taxes & shipping are additional.
Step 1 - Check that the shipping address that you input matches your intended shipping destination.
Step 2 - Check with your neighbours to see if the package wasn't delivered to them by mistake. Sometimes, packages are marked delivered before they actually reach the destination, so wait a few days for it to arrive!
If you still don't have it, email us at hello@lugsports.com and we will do our best to support. We are not held liable for lost or stolen packages once they have left our fulfillment centre, but we will do our best to track down any lost packages.
You should have received an email confirmation for your order. Please make sure to check your order status through there, as it will include a package tracker for your convenience.
If you did not receive a confirmation email for your order, please email us at hello@lugsports.com.
Send us an email at hello@lugsports.com and we will get to you shortly.